FAQ

Frequently Asked Questions

 If you cant find the answer you are looking for dont hesitate to contact us at 204.800.2460


Cellular Phones :

 - Do I need to make an appointment before bringing my device in ?  
No Appointment is needed. Simply stop by during our business hours and we will be happy to assist you.

 

- Do you offer repair bundles for people with multiple issues on their device?
Sure we do. Just give us a call at 204.800.2460 and we will see what can be set up.

 

- I tried fixing my iPhone on my own and have it partially disassembled. Should I just send it to you or bring it in for a repair?
Either way is fine. Please purchase the phone diagnostics service and send or check your iPhone in. If all parts are there and you have not caused any damage, the phone will be reassembled the day we receive it and there will be no additional charges. If any part is damaged or missing, a technician will call you the day your device arrives to give you a quote prior to the commencement of repair.

 

- Do you repair all phone makes or just iPhones?
Of course ! If you do end up breaking your cell phone, we will most likely fix it for you. For More information, please contact one of our Mission techs at 204.800.2460.

 

- Can I wait while my phone is getting repaired ?
Almost all repairs can be completed while you wait - in 30 minutes or less. The only repairs that can not be completed while you wait are those which we have to order the part(s) for or water damage service. Water damaged devices generally need to be dropped of for at least 24 hours to 48 hours

 

- Do You need the SIM card of my phone?
No we do not. We have our own SIM cards to test your phone with.

 

- Do You repair iPods, iPads and other Apple products?
Absolutely yes ! In addition to iPhones, we repair iPods, iPads, MacBooks, iMacs, Mac Minis, and iWatches. If you need to repair your Apple device then please contact one of our Mission techs at 204.800.2460 or browse our services section.

 

- Do I need to fill up your online form in order to mail in a phone for a repair?
Though it is preferred that you fill up our form online prior to sending in your cell phone, it is not required. Checking out online prior to sending in your phone helps us expedite the repair process as we will have easy access to your information without the need to delay the repair to wait for payment. Please include your contact information and a breif explaination of the issue(s) you are experiencing with your cell phone. This help us minimize any repair delays and return your phone to you as soon as possible. Please note that we also offer a flat rate pickup and delivery service that covers most of Manitoba as well as parts of Ontario. For more information regarding this service please visit "Pickup and Delivery Service" page.

 

- Do your repairs come with any type of warranty?
Yes, all cell phone repairs except iPhones carry a 180 day parts and labor warranty which means that if you have any issues related to the repair within the first 180 days, we will take care of them free of charge! iPhone cell phone repairs come with a lifetime warranty !

**This warranty does not cover accidental damage, wear and tear or misuse of the device**

 

Apple Components for iPhone repairs

- Do you use Apple or OEM parts and screens?
Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in its iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from similar vendors in China. Therefore, even though we cannot claim that we use Apple parts, we can say that they adhere to similarly strict OEM specifications when manufactured so we are often unable to tell the difference.

 

Laptop(MacBook and PC)/Desktop(iMac,Mac Mini and PC)/Gaming Console Repair

- There are multiples issues with my device. Do you offer repair bundles?
Sure ! Just please give us a call at 204.800.2460 and we will see what can be set up.

 

- I tried fixing my Laptop/Desktop/Gaming Console on my own and have it partially disassembled. Can I send it to you and have you finish the repair ?
Absolutely, we do that for our customers all the time. Please purchase the diagnostics service for your device and send or check your device in.If all parts are there and you have not caused any damage, the device will be reassembled the day we receive it and there will be no additional charges. If any part is damaged or missing, a technician will call you the day your device arrives to give you a quote prior to the commencement of repair.

 

- Do you repair all make and models of laptops/desktops/gaming consoles?
Of course ! If you have broken your laptop/desktop/gaming console, we will most likely repair it for you. Please browse our srvice section for more information.

 

Do you install Apple or OEM Batteries in MacBooks?
Apple Inc. does not manufacture any parts. They are only a design and manufacturing company. The batteries Apple uses in its MacBook are brought from chinese vendors and assembled in China. Many of the MacBook batteries we use come from similar vendors in China. Therefore, even though we cannot claim that we use Apple batteries, we can say that they adhere to similarly strict OEM specifications when manufactured so we are often unable to tell the difference.

 

Do I need to check out online in order to mail in a laptop/desktop/gaming console for a repair?

Though it is preferred that you check out online prior to sending in your device, it is not required. Checking out online prior to sending in your device helps us expedite the repair process as we will have easy access to your information without the need to delay the repair to wait for payment. Please include your contact information and a breif explaination of the issue(s) you are experiencing with your cell phone. This help us minimize any repair delays and return your phone to you as soon as possible. Please note that we also offer a flat rate pickup and delivery service that covers most of Manitoba as well as parts of Ontario. For more information regarding this service please visit "Pickup and Delivery Service" page.

 

- Do You need my passcode?
Yes we do. If there is no pass code on the laptop/desktop/gaming console, it hinders our ability to test all the functions of your device including the OS. Therefore, please provide your pass code with your device while seinding it in for a a repair. If you do not wish to provide your passcode, certain device functions such as wi-fi and Bluetooth cannot be tested or guaranteed to work. We will not be able to check the computers for viruses or any other malicious content if the computer is passcode protected.

 

Do Your Laptop and Desktop Repairs come with any kind of warranty 
Yes
- 6 months to 1 Year manufacturer warranty for the parts installed
- 10-day labour warranty for any work done on the software portion of the laptops, desktops and gaming console, which means that if you have any issues related to the repair within the first 10 days, we will take care of them free of charge!

 

-Do your HDMI Port Repairs come with any kind of warranty
Yes, the HDMI port repairs come with 30-day warranty which means that if you have any issues related to the HDMI repair within the first 30 days, we will take care of them free of charge!
**This warranty does not cover accidental damage, wear and tear or misuse of the device.**

 

Water Damage Service

- I dropped some liquid on my phone/laptop that was not water. Should I send or bring it in for liquid damage service?
Yes, absolutely! Just please call one of our Mission techs at 204.800.2460 to make the appropriate arrangements. you are more than welcome to bring the device in or send it through, Canada Post, FedEx, Purolator, etc. Please note that we are not responsible for packages lost in transit back to the customers if they supply their own shipping label or shipping account.

 

- I dropped water on my cell phone/laptop. It it even worth sending in or checking in ?
Absolutely. Salt in water is very corrosive and can be very damaging to electronic devices so there is no reason why you should not send or check in your device in person for a water damage repair. Our success rate in water damage repair is lower than that of a device which has been dropped in some other liquid but there is still a good chance that it can be repaired.

 

- What should I do if my cellphone/laptop falls in water or some other liquid?
First and foremost, do not attempt to turn the device on as that can cause a serious short circuit. Please do not use the hair dryer to blow air on your phone or laptop or any other device either, as this hot air can damage the internal circuits and components of your device. Next, please send or bring your device in to Mission Repair Centre for our water damage service. The sooner we receive it, our chances of repairing it rise substantially.

 

- My device fell in water, should I let it dry out to see if it works before sending in?
Though the device can sometimes begin working again on its own after it has become wet, it is very uncommon and unlikely. It is more likely that the corrosion and residue deposits will begin to form on the logic board or the mother board making the repair process more difficult. We recommend sending or checking the device in as soon as possible even if it still wet as our chance for repairing it substantially increases, the sooner we receive it.


- My device was water damaged and now everything seems to work fine with an exception of one function. Do I still need full water damage service?
Yes. Although only one function may not be working, it could be caused by a variety of things. For instance, if your home button is not functioning properly in your cell phone, the issue may be caused by the home button flex, the lower dock connector assembly, the Logic board, or any combination of the three since the phone was water damaged. If the device has not been water damaged, a home button issue is almost always caused by the home button flex. However, as the phone has been water damaged, standard rules do not apply. This is why we offer a water damage service specially tailored for water damaged devices.

 

- How long does water damage repair generally take?
Water damage repair generally takes between 24 and 72 hours to complete, depending on the level of damage. This estimate can however vary depending on the extent of the damage to the logic board and other components

 

- What if you are unable to save my water damaged device?
If we are unable to repair your water damaged device, you will still be responsible for the water damage service charges as our techs will be spending a fair amount of time opening and cleaning your device. You will also be required to pay for return shipping if you want us to ship the device back to you. However, if your device could not be repaired and you do not want it back or do not wish to pay for return shipping, we will be happy to recycle it at our repair facility.

 

- Does water damage service include warranty?
Our water damage repair service includes a 30-day warranty so if you experience any water related issues caused by initial water damage within the first 30 days, you will be covered.

 

- What does this warranty cover?
Our 30-day warranty covers any issues caused by initial water damage which were addressed during repair. The warranty does not include any subsequent water damage or further accidental damage to the device.

 

 Glass and LCD Restoration Services

- My phone has become unresponsive to touch after being dropped. Does glass repair correct this issue?
Yes, any non-responsiveness you are experiencing with your phone due to a drop will be corrected by the Glass & Digitizer repair, as the Digitizer that is being replaced is a part responsible for all touch functionality. Check out our glass replacement article in the blog section of our website to learn more about broken glass and its repair process.

 

- How do I know whether I need LCD repair or not?
If the actual screen of your phone is white, looks like it’s bleeding or has any dead pixels, then you’re going to need to opt for the LCD & Glass repair as your LCD has suffered irreversible damage. Still not sure? Send a picture of your phone while it is turned on to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will do our best to diagnose it.

 

- The glass on my iPhone is completely shattered and is coming off. Is glass replacement service all I need? 
Yes, glass replacement service will replace the entire glass face, so extent of glass damage does not matter.

 

- Does screen repair service include warranty?
 Yes, all parts and repair services include a 180-day warranty. This warranty covers only the part(s) that were replaced. It does not cover any subsequent damage to the phone or components that were not replaced, iPhone Glass and screen repair comes with a lifetime warranty !
**This warranty does not cover accidental damage, wear and tear or misuse of the device.**


Mail in Repairs and Shipping

- Where do I mail my repairs to?
Please ship your Cell Phone/Tablet/Gaming Console/Laptop/Desktop to our mail in service location at 

Mission Repair Centre
3-2077 Pembina Highway
Winnipeg, MB, R3L 2B5
Canada

Please include your name, phone and/or order number so that we can quickly locate your device and begin the repair when it arrives at our repair facility. Once the cell phone/tablet/gaming console/laptop/desktop has been repaired, we will return it back to the shipping address initially specified by you.

 

- Can you bill my shipping account using FedEx or UPS for return shipping?
Absolutely. Just call our customer service representative at 1-204-800-2460 to make the appropriate arrangements. Please note that we are not responsible for packages lost in transit back to the customer if they supply their own shipping label or shipping account.

 

- I don’t have time to drop my computer and cell phone off at your location. Do you offer any pickup and delivery options?
 Absolutely! We arrange pickup and delivery to almost all of Manitoba as well as Kenora, Ontario. Please call us at 1-204-800-2460 to make all the necessary arrangements. We charge $29.99 flat rate (pickup and delivery included) within the city of Winnipeg and $39.99 to any other area we cover.

 


Repair and Service Locations

- Do you have any retail repair and service locations where I can bring my device for repair?
We currently have only one location and its address is:

Mission Repair Centre
3-2077 Pembina Highway
Winnipeg, MB, R3L 2B5
Canada

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